Managing customer orders can be done through your seller dashboard.
To get to your customer orders
- Log into your account.
- Go to your seller dashboard
- Click on Orders
You can filter your orders by setting the date range and click Update.
All of your customer orders is listed here.
View Customer Detail
- You can view your customer address and how they purchase your products. Meetup orders are clearly labeled along with your customer information on the table
- Any meetup orders can be declined if you cannot meet their requirement.
- This is still viewable once the order is complete, cancelled, refunded.
View Order Details
- You can view your customer in more detail here including the item they have purchased from you
Shipping Label
- Shipping label can be useful for postal delivery. Print this page to be carried along during shipping
Order Notes
- Order notes contains special request from your customer.
- You can also update them on the status of their shipping. This will be viewable in their Order page.
- Order Activity is also viewable
- When the order was made
- Whether the order has been paid
Mark Shipped
- This is how you will notify them once you have ship to your nearest postal service. For futher information, see National Shipping with Brunei Pos Laju
Declining Order (Meetup)
- Any meetup order can be declined with this button. This will not appear on online purchases. Your customer will be notified when you declined their orders.