Disclaimer: Rapidbump reserved the right to change this policy anytime without prior notice.
Rapidbump Buyer Protection
Most purchases in Rapidbump goes smoothly but in the case when problem occurs, Rapidbump Buyer Protection will ensure that Buyer will receive their item or get their money back.
What is covered?
- Purchases made directly through Rapidbump via :-
- Online payment with Debit / Credit Card
- Online Banking directly to Rapidbump
- Rapid Wallet Voucher – refunded with Rapid Wallet .
- Out of stock for Digital Code / Gift Card.
What is not covered?
- Digital Code / Gift Card
- Any form of CD Key, Gift Card, Virtual Wallet is neither refundable nor exchangeable. Please be sure to check if they are region restricted and that you are purchasing the correct one according to your account region. Unless the code has issue and have been provided to us with proof.
- We will not be responsible to any digital code that are shared to third party
How we refund
We will refund to you based on how item was purchased or as per discussed.
- Debit / Credit Card
- If purchases are made through Debit / Credit card, processing will take somewhere around 1 – 2 weeks for it to reflect on your bank.
- Internet banking
- Usually within the 1 – 3 days
- Rapid Wallet Voucher funds
How to get a refund
For Digital Code Products:
Please contact our customer support via whatsapp within 24 hrs of purchase. Provide us with:
- Screenshot of the errors when you attempted to redeem the code
- Order ID of your purchase
Our agent will assist you through with the rest of the process