Refund Policy

Disclaimer: Rapidbump reserved the right to change this policy anytime without prior notice.

Rapidbump Buyer Protection

Most purchases in Rapidbump goes smoothly but in the case when problem occurs, Rapidbump Buyer Protection will ensure that Buyer will receive their item or get their money back.

What is covered?

  • Purchases made directly through Rapidbump via :-
    1. Online payment with Debit / Credit Card
    2. Online Banking directly to Rapidbump
    3. BIBD VMC directly to Rapidbump
    4. Rapid Wallet – refunded with Rapid Wallet.
  • Out of stock for Digital Code / Gift Card.

What is not covered?

  • Digital Code / Gift Card
    • Any form of CD Key, Gift Card, Virtual Wallet is neither refundable nor exchangeable. Please be sure to check if they are regionalised and that you are purchasing the correct one.
  • Meetup purchases
  • New games or Pre-order is not refundable unless mentioned.

Item was not received

  1. If buyer did not received the item within 3-5 days of shipping, buyer need to report  immediately to dispute@rapidbump.com with the order id and item purchased.
  2. Our Customer Support will then initiate a private message on your Rapidbump account with our customer service and the seller to settle it.
  3. When agreement has been reached, Rapidbump will then proceed with what has been agreed by both seller and buyer.
  4. If agreement is not reached within 7 days of the dispute claimed, we will step in to help solve the issue.

Item does not match listing description

  1. If item received did not match as described, buyer need to report  immediately to dispute@rapidbump.com with the order id and item purchased.
  2. Please ensure that the item are not used and they are placed back in its original packaging.
  3. Our Customer Support will then initiate a private message on your Rapidbump account with our customer service and the seller to settle it.
  4. Buyer and seller can then provide the proof in the conversation for Rapidbump and Seller to see.
  5. When agreement has been reached, Rapidbump will then proceed with what has been agreed by both seller and buyer.
  6. If agreement is not reached within 7 days of the dispute claimed, we will step in to help solve the issue.

How we refund to Buyer

Rapidbump refund to buyer based on how item was purchased.

  • Debit / Credit Card
    • If purchases are made through Debit / Credit card, processing will take somewhere around 1 – 14 days for it to reflect on your bank.
  • Internet banking
    • Usually within the 1 – 3 days

How to return the item

Please refer to our Return Policy for more info

Categories Buying Info RB-Store