HelpCustomer > Resolve Payment Decline

If your payment method has been declined, do one of the following:

  • Confirm your credit card number, expiration date, billing address, and phone number were entered correctly in Your Account.Note: The billing address and phone number entered must match those associated with your credit card / debit card.
  • Contact your bank.Note:
    • Check with your bank about adjusting daily withdrawal or purchase limits. Payment declines may be due to these limits set by your bank.
    • After contacting your bank, you can retry your payment method by click Orders on your Customer / Buyer Dashboard.