At RapidBump, we want to ensure that your first and every purchase goes smoothly without problems.

This is why on top of our Privacy Policy, all Buyers are covered with our Buyer Protection policy the moment they sign-up.

Buyer Protection provides the guarantee that a Buyer will receive their item, or get their money back.


How does it work?

Disclaimer:
RapidBump reserves the right to change this policy anytime without prior notice.

Rapidbump Buyer Protection

RapidBump Buyer ProtectionThe Buyer Protection is effective right after a payment is made, for any different orders.

After receiving an item from an order, Buyers can open a dispute for each orders within 3 days.

Buyer Protection covers disputes when:-

  1. Buyer made order and payment, but did not receive their items
  2. Buyer made order and payment, received item but does not match listing description

Most sellers work with buyers to quickly resolve issues, but if a solution isn’t reached, we can step in to help.

Do note, if 3 days has passed upon receiving an item, your order will be marked as complete and your Buyer Protection will end for that order.


How to open dispute

  1. Report immediately to dispute@rapidbump.com with the order ID, item details, receipts and transaction reference
    • Item was not received: Do so after delivery notification and that 5 days have passed, within 3 days (6th, 7th or 9th day)
    • Item doesn’t match: Do so after receiving the item and before the 3 days period end. Please ensure that the item is unused and/or opened and placed back in its original packaging.
  2. Buyer payment and Seller earnings will be on hold.
  3. We will then initiate a private message on Buyer RapidBump account with our customer service personnel and the Seller to settle it.
  4. Buyer and Seller can then provide the proofs in the conversation visible to parties involved.
  5. When an agreement has been reached, RapidBump will then proceed with what has been agreed by both Buyer and Seller.
  6. If an agreement is not reached within 7 days of the dispute claim, we will step in to help solve the issue based on the proofs provided by Buyer and Seller.

What is covered?

  • Purchases made directly with RapidBump Payment :-
    1. Online payment with Debit / Credit Card
    2. Bank transfer
    3. BIBD VMC
    4. Rapid Wallet – refunded with Rapid Wallet.

What is not covered?

  • Digital Code / Gift Card
    Any form of Digital Code is not refundable nor exchangeable. They are thoroughly checked for its validity. Please be sure to check if they are regional and that you are purchasing the correct one
  • Meet-up purchases
  • New games or Pre-order is not refundable or returnable unless mentioned otherwise by Seller

Refunds

  • Refund is made based on which RapidBump Payment was used for purchase
  • It may be fully or partially paid based on the proofs and conditions

Returns

  • Returns can be made to RapidBump or Seller depending on the agreement
  • Only new games are non-returnable unless specified otherwise by the Seller
  • It is up to Buyer to choose delivery method and item must arrive within 5 days
  • Shipping cost are not reimbursed unless agreed upon with the Seller
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging